Frequently Asked Questions (FAQ)

General Questions

What is Martmallow?

Martmallow is an online retailer operated by Capital Crew LLC, offering a carefully selected range of quality products to customers throughout the United States. Our mission is to provide dependable products, secure shopping, and excellent customer service.

Orders

How do I place an order?

Simply browse our store, add your desired items to your cart, and proceed to checkout. After your payment is successfully processed, you will receive an order confirmation email.

Can I modify or cancel my order?

Yes. Orders may be modified or canceled within 12 hours of being placed, provided they have not entered processing.

Please contact us as soon as possible at support@martmallow.com.

Shipping

Where do you ship?

We currently ship only within the United States.

What shipping options do you offer?

We offer:

• Economy Shipping: $5.99
• Standard Shipping: $9.99

How long does order processing take?

• Economy Shipping: 4–6 business days
• Standard Shipping: 3–4 business days

How long does delivery take?

After your order has been shipped, estimated delivery is typically 2–5 business days, depending on your location and the carrier.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. Returned items should be in their original condition and include all original packaging whenever possible.

Who pays for return shipping?

If the return is due to a defective, damaged, or incorrect item, we will generally provide a prepaid return shipping label.

For returns due to a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility.

How will I receive my refund?

Approved refunds are typically issued to your original payment method. In certain situations, a refund may be provided as store credit, where appropriate.

How long do refunds take?

After your return has been approved and processed, refunds generally appear within 5–10 business days, depending on your payment provider or financial institution.

Payments

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed through secure, encrypted payment providers.

Products

Are your products authentic?

Yes. We source our products from trusted suppliers and maintain inventory to help ensure quality and customer satisfaction.

What if an item is out of stock?

If an item becomes unavailable after you place your order, we'll notify you as soon as possible and offer an appropriate solution, such as a refund or an alternative product if available.

Damaged or Incorrect Orders

What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery.

Include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (if applicable)

Our team will review your request and work with you to resolve the issue promptly.

Customer Support

How can I contact Martmallow?

Email: support@martmallow.com

Phone: +1 (406) 434-1996

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)

Saturday: 10:00 AM – 4:00 PM (Mountain Time)

Sunday: Closed

We typically respond to customer inquiries within 24–48 business hours.

Security & Privacy

Is my payment information secure?

Yes. Your payment information is protected using SSL encryption and processed through trusted, PCI DSS-compliant payment providers. Martmallow does not store your complete credit or debit card information.

How is my personal information used?

Your personal information is used only to process orders, provide customer support, improve our services, and communicate with you about your purchases. For complete details, please review our Privacy Policy.

Still Need Help?

If you couldn't find the answer you were looking for, our customer support team is happy to assist you.

Martmallow

Operated by Capital Crew LLC

1001 S Main St

Kalispell, MT 59901

United States

Email: support@martmallow.com

Phone: +1 (406) 434-1996