Return & Refund Policy

Last Updated: July 26, 2026

At Martmallow, operated by Capital Crew LLC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

• Be unused or gently used, unless defective.
• Be in its original condition.
• Include all original accessories, manuals, and packaging, when applicable.
• Not show signs of misuse, abuse, or intentional damage.

Proof of purchase or your order number is required for all return requests.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Gift cards
• Final sale or clearance items
• Personalized or customized products
• Digital products or downloadable content
• Products marked as non-returnable on the product page
• Items returned in unsanitary or heavily damaged condition due to customer misuse

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, refund, store credit, or other suitable remedy.

Return Shipping

Return shipping arrangements depend on the reason for the return.

• If the return is due to our error (such as receiving the wrong item, a defective product, or an item damaged during transit), we will generally provide a prepaid return shipping label at no additional cost.
• If the return is due to a change of mind or another customer-related reason, the customer may be responsible for return shipping costs unless otherwise stated.

Returns must be authorized before being shipped back.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to:

• Your original payment method whenever possible; or
• Store credit, where appropriate or if the original payment method is unavailable.

Please allow 5–10 business days for your financial institution or payment provider to process and post the refund after it has been issued.

Shipping charges are generally non-refundable unless the return is the result of our error or required by applicable law.

Exchanges

We currently offer exchanges for items that are:

• Damaged
• Defective
• Incorrectly shipped

If you would like a different size, color, or product, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellations

Orders may be canceled within 12 hours of placement.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

If a canceled order has already been charged, an eligible refund will be processed to the original payment method.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment method.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our support team.

Return Authorization

To help us process your return efficiently, please contact us before sending any item back. Unauthorized returns may experience delays or be refused.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Capital Crew LLC

1001 S Main St

Kalispell, MT 59901

United States

Email: support@martmallow.com

Phone: +1 (406) 434-1996

We strive to respond to all customer inquiries as promptly as possible and appreciate the opportunity to resolve any concerns.