Payment Policy

Last Updated: July 26, 2026

At Martmallow, operated by Capital Crew LLC, we are committed to providing a secure, convenient, and reliable payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding transactions.

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

The payment methods available during checkout may vary depending on your device, browser, and eligibility.

Payment Security

Your security is one of our highest priorities.

All transactions are processed through trusted, PCI DSS-compliant payment providers using industry-standard SSL (Secure Socket Layer) encryption to help protect your payment information during transmission.

For your protection, Martmallow does not store your complete credit or debit card information on our servers.

Payment Authorization

When you place an order, your payment method will be authorized for the total amount of your purchase, including applicable shipping charges and taxes.

Your order will begin processing only after successful payment authorization.

If your payment cannot be authorized or is declined, your order may be delayed, placed on hold, or canceled.

Currency

All prices displayed on martmallow.com are listed in U.S. Dollars (USD).

If your financial institution uses another currency, exchange rates and any applicable foreign transaction fees are determined by your bank or card issuer.

Taxes

Applicable sales taxes are calculated automatically during checkout based on your shipping address and applicable laws.

The final amount due, including taxes and shipping charges, will be displayed before you complete your purchase.

Order Verification

To help prevent fraud and protect our customers, we may perform payment verification before processing certain orders.

If additional verification is required, we may contact you using the email address or phone number provided during checkout.

Failure to provide requested verification information within a reasonable time may result in order cancellation and a full refund.

Failed or Declined Payments

A payment may fail for several reasons, including:

• Incorrect billing information
• Insufficient funds
• Bank security restrictions
• Expired payment card
• Payment provider technical issues

If your payment is declined, please verify your payment information or contact your bank or payment provider before attempting your purchase again.

Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

In certain situations, where permitted, refunds may instead be provided as store credit.

Once processed by Martmallow, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

For additional information, please refer to our Return & Refund Policy.

Pricing Errors

While we strive to ensure all pricing is accurate, occasional errors may occur.

If an item is listed at an incorrect price due to a typographical error, system issue, or other mistake, Martmallow reserves the right to cancel or refuse the order, even after payment has been authorized.

If your order is canceled because of a pricing error, any payment received will be refunded promptly.

Fraud Prevention

To protect our customers and business, we reserve the right to:

• Decline suspicious transactions.
• Cancel orders suspected of fraud.
• Request additional identity verification.
• Limit purchases when unusual activity is detected.

These measures help maintain a secure shopping environment for all customers.