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Description
DNA Testing and Genealogy
AncestryDNA is a top-selling consumer DNA test that delivers a unique and interactive experience, providing origins in over 3,600 places around the world and connections to living relatives. With full control over your genetic information, you decide what to share and with whom. The test kit involves a few simple steps: activate your DNA kit online, return your saliva sample in the prepaid package to the state-of-the-art lab, and your results will be available online in roughly six weeks.
The AncestryDNA test provides more precise ancestral origins with greater geographic detail. The innovative SideView technology takes your results further by showing your origins and matches by parental side. You can also build your family tree by combining what you learn from your DNA results with an Ancestry subscription, gaining access to millions of family trees and the world's largest collection of online family history records.
With AncestryDNA, you can discover your heritage, find relatives, and learn more about your family history. The test kit is easy to use and provides a comprehensive look at your genetic ancestry.
- Origins: Discover your ancestral origins in over 3,600 places around the world
- Relative Finder: Connect with living relatives and build your family tree
- SideView Technology: See your origins and matches by parental side
- Genetic Information Control: You have full control over your genetic data and who you share it with
- Easy-to-Use Test Kit: Simply activate your DNA kit online and return your saliva sample in the prepaid package
- Comprehensive Results: Get a detailed look at your genetic ancestry and heritage
- Subscription Benefits: Gain access to millions of family trees and the world's largest collection of online family history records with an Ancestry subscription
Specifications
| Number of Regions | 3600+ |
| Turnaround Time | Roughly six weeks |
| Test Kit Contents | DNA kit, prepaid package, and online activation |
Shipping
Shipping Policy
Last Updated: July 26, 2026
At Martmallow, operated by Capital Crew LLC, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Shipping Destination
We currently ship only within the United States. At this time, we do not offer international shipping.
Order Processing Time
All orders are processed after payment has been successfully verified.
Our estimated processing times are:
- Economy Shipping: 4–6 business days
- Standard Shipping: 3–4 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods & Rates
We offer the following shipping options:
| Shipping Method | Processing Time | Estimated Delivery | Cost |
|---|---|---|---|
| Economy Shipping | 4–6 business days | 2–5 business days | $5.99 |
| Standard Shipping | 3–4 business days | 2–5 business days | $9.99 |
Estimated delivery times begin once your order has been shipped.
Order Confirmation
After placing your order, you will receive an order confirmation email. Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- High shipping volumes
- Carrier service disruptions
- Holidays
- Natural disasters
- Incorrect or incomplete shipping information provided by the customer
Delivery dates are estimates and are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or undeliverable. Any additional shipping charges resulting from an incorrect address may be the customer's responsibility.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us promptly at support@martmallow.com.
To help us investigate the issue, please include:
- Your order number
- A description of the issue
- Photos of any damaged items or packaging (if applicable)
We will work with the shipping carrier to resolve the matter as quickly as possible and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location. You will receive tracking information for each shipment if this occurs.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on size, weight, or applicable regulations. If a shipping restriction affects your order, we will contact you to discuss available options.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Capital Crew LLC
1001 S Main St
Kalispell, MT 59901
United States
Email: support@martmallow.com
Phone: +1 (406) 434-1996
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