Shipping Policy

Last Updated: July 26, 2026

At Martmallow, operated by Capital Crew LLC, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Shipping Destination

We currently ship only within the United States. At this time, we do not offer international shipping.

Order Processing Time

All orders are processed after payment has been successfully verified.

Our estimated processing times are:

• Economy Shipping: 4–6 business days
• Standard Shipping: 3–4 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Rates

We offer the following shipping options:

Estimated delivery times begin once your order has been shipped.

Order Confirmation

After placing your order, you will receive an order confirmation email. Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• High shipping volumes
• Carrier service disruptions
• Holidays
• Natural disasters
• Incorrect or incomplete shipping information provided by the customer

Delivery dates are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or undeliverable. Any additional shipping charges resulting from an incorrect address may be the customer's responsibility.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us promptly at support@martmallow.com.

To help us investigate the issue, please include:

• Your order number
• A description of the issue
• Photos of any damaged items or packaging (if applicable)

We will work with the shipping carrier to resolve the matter as quickly as possible and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location. You will receive tracking information for each shipment if this occurs.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on size, weight, or applicable regulations. If a shipping restriction affects your order, we will contact you to discuss available options.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Capital Crew LLC

1001 S Main St

Kalispell, MT 59901

United States

Email: support@martmallow.com

Phone: +1 (406) 434-1996