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Description
• [Not just make it, we upgrade it.] We are a professional kitchenware producer who have been focus on customer experience. In order to offer better kitchenware, U-Taste collects customer suggestions of all similar products on Amazon. And then upgrade the products based on the data of the bad evaluation with the aim to provide customers with better kitchenware products.
• [18/8 Stainless Steel Handles & Food Grade Silicone] U-Taste kitchen cooking tong set is made of 18/8 stainless steel and food grade silicone. Upgraded 0.8mm thick stainless steel is sturdier and tougher compared to the original version (0.6mm thick). Capable to serve a large piece of food with no sign of shaking or bending. No more strong smell, risk of rusting, deformation or any other problems like chipping off. Handles coated with Food Grade silicone provide a comfortable and not slip grip.
• [Easy & Ergonomic Locking Mechanism] The upgraded food serving tong has a smooth locking mechanism. With the added gaskets, you can easily lock and unlock the tongs. With more and larger 18/10 stainless steel springs, it achieves a great balance between too tight to open and too loosen to grasp food. Simply hold the open tongs closed, pull the tab out to lock them closed and push the tab in to re-open for grabbing food. The pin holds two parts of the tong is tightly, no breaking issues.
• [Heat Resistant Silicone Tips without Melting & Odor] The silicone tipped tongs are made of Food Grade silicone, which is more Sturdy and has higher heat resistance (up to 600℉) than the basic. The silicone tips make them a great partner for your nonstick pans and pots. No more sharp tips to scratch or ruin your cookware. They are heat resistant, so no more silicone parts of the tongs melt off with heat again! Thanks to fine workmanship, the silicone tips firmly sealed on never lose its grip.
• [Dishwasher Safe & Easy to Store] After you grilling, bbq, mixing salad, frying meat/steak, serving hot dog, the food will not stick to the tongs so you can use a quick wipe and rinse it with hot soapy water or just throw them in the dishwasher. You can close them and store in your drawers to save space, or you can hang them up for easy access. These heavy duty tong utensils with multiple colors available to match your kitchen style or other accessories series.
Shipping
Shipping Policy
Last Updated: July 26, 2026
At Martmallow, operated by Capital Crew LLC, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Shipping Destination
We currently ship only within the United States. At this time, we do not offer international shipping.
Order Processing Time
All orders are processed after payment has been successfully verified.
Our estimated processing times are:
- Economy Shipping: 4–6 business days
- Standard Shipping: 3–4 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods & Rates
We offer the following shipping options:
| Shipping Method | Processing Time | Estimated Delivery | Cost |
|---|---|---|---|
| Economy Shipping | 4–6 business days | 2–5 business days | $5.99 |
| Standard Shipping | 3–4 business days | 2–5 business days | $9.99 |
Estimated delivery times begin once your order has been shipped.
Order Confirmation
After placing your order, you will receive an order confirmation email. Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- High shipping volumes
- Carrier service disruptions
- Holidays
- Natural disasters
- Incorrect or incomplete shipping information provided by the customer
Delivery dates are estimates and are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or undeliverable. Any additional shipping charges resulting from an incorrect address may be the customer's responsibility.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us promptly at support@martmallow.com.
To help us investigate the issue, please include:
- Your order number
- A description of the issue
- Photos of any damaged items or packaging (if applicable)
We will work with the shipping carrier to resolve the matter as quickly as possible and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location. You will receive tracking information for each shipment if this occurs.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on size, weight, or applicable regulations. If a shipping restriction affects your order, we will contact you to discuss available options.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Capital Crew LLC
1001 S Main St
Kalispell, MT 59901
United States
Email: support@martmallow.com
Phone: +1 (406) 434-1996
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