• Made from BPA-free matte black silicone
• Food-safe silicone is easy to clean, long lasting, and resistant to high temperatures
• Safe to use on all cookware surfaces, including nonstick
• Acacia wood handles – each has unique wood grain pattern
• Ergonomic handles feature convenient hanging loop
Last Updated: July 26, 2026
At Martmallow, operated by Capital Crew LLC, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
We currently ship only within the United States. At this time, we do not offer international shipping.
All orders are processed after payment has been successfully verified.
Our estimated processing times are:
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
We offer the following shipping options:
| Shipping Method | Processing Time | Estimated Delivery | Cost |
|---|---|---|---|
| Economy Shipping | 4–6 business days | 2–5 business days | $5.99 |
| Standard Shipping | 3–4 business days | 2–5 business days | $9.99 |
Estimated delivery times begin once your order has been shipped.
After placing your order, you will receive an order confirmation email. Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
Delivery dates are estimates and are not guaranteed.
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or undeliverable. Any additional shipping charges resulting from an incorrect address may be the customer's responsibility.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is shipped.
If your package arrives damaged or appears to be lost in transit, please contact us promptly at support@martmallow.com.
To help us investigate the issue, please include:
We will work with the shipping carrier to resolve the matter as quickly as possible and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse location. You will receive tracking information for each shipment if this occurs.
Certain products may be subject to shipping restrictions based on size, weight, or applicable regulations. If a shipping restriction affects your order, we will contact you to discuss available options.
If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
If you have any questions regarding our Shipping Policy, please contact us:
Capital Crew LLC
1001 S Main St
Kalispell, MT 59901
United States
Email: support@martmallow.com
Phone: +1 (406) 434-1996
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